Key Performance Indicators Examples
Employee Satisfaction Index
he Employee Satisfaction Index (ESI) is a measure of how satisfied employees are with their jobs and the organization they work for. It is a commonly used tool to assess the level of employee engagement and well-being in a company.
An ESI survey typically includes questions about various aspects of the employee’s job and work environment, such as:
- Job content
- Communication and relationships
- Workload and stress
- Recognition and rewards
- Growth and development
- Work-life balance
- Benefits and compensation
- Safety and well-being
A formula for calculating the Employee Satisfaction Index (ESI) varies depending on the survey and methodology used. However, a common approach is to calculate the ESI as the proportion of positive responses to a set of survey questions.
For example, a survey may ask employees to rate their satisfaction on a scale of 1 to 5 for various aspects of their job, with 1 being “very dissatisfied” and 5 being “very satisfied”. To calculate the ESI, the number of responses in each satisfaction category (e.g. “very satisfied”, “satisfied”, “neutral”, “dissatisfied”, “very dissatisfied”) are counted and the proportion of positive responses (e.g. “very satisfied” and “satisfied”) are calculated as a percentage.
Another way to calculate ESI is by taking the average of all the responses given by the employees, where the questions are in form of scale or Likert Scale.
It’s important to note that the ESI is just one indicator of employee satisfaction and engagement, and it should be used in conjunction with other data and information to get a complete understanding of the employee experience.
Measure what matters for your business with KPIs
Track business performance with real time key metrics against targets in one place without the need for multiple dashboards or reports