Key Performance Indicators Examples
Mean Time To Recover (MTTR)
Mean Time to Recover (MTTR) is a metric that measures the average amount of time it takes to recover from an incident or failure. It is used to measure the effectiveness of the incident management process and to identify areas where the process could be improved.
The formula for MTTR is:
MTTR = (Total Downtime / Number of Incidents)
It is calculated by measuring the total amount of downtime caused by incidents and dividing that by the number of incidents that occurred. The unit of MTTR is typically in hours, minutes or seconds.
For example, if there were 5 incidents that caused a total of 30 hours of downtime, the MTTR would be 30/5 = 6 hours.
It’s important to track the MTTR over time, compare it against industry benchmarks and historical data, to identify areas where the process could be improved. It’s also important to track the MTTR by different segments, such as by different teams, products, or customers, in order to identify where the problem is and take action to reduce the MTTR.
MTTR is an important metric for companies that have a large number of incidents, as it allows them to identify trends in the effectiveness of their incident management process and to make informed decisions about process improvement and resource allocation.
It’s also important to keep in mind that the MTTR should be aligned with the business requirements and the needs of the end-users, a high MTTR can cause service interruptions and a low MTTR can mean that the incident management process is not thorough enough, and the root cause of the incident is not being addressed.
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