Track business performance with real time key metrics against targets in one place without the need for multiple dashboards or reports
Customer Success KPI
Customer Success KPIs (key performance indicators) are metrics used to measure the performance and efficiency of a customer success team or department. These metrics can help a business track progress towards its customer success goals, identify areas for improvement, and make data-driven decisions.
Some examples of common customer success KPIs include:
Mean Time To Resolution
Key Performance Indicators Examples Mean Time To Resolution Mean Time...
Read MoreAverage Support Ticket Count
Key Performance Indicators Examples Average Support Ticket Count The Average...
Read MoreExpansion Revenue
Key Performance Indicators Examples Expansion Revenue Expansion Revenue is a...
Read MoreReferral Rate
Key Performance Indicators Examples Referral Rate Referral Rate is a...
Read MoreRepeat Customer Rate
Key Performance Indicators Examples Repeat Customer Rate The Repeat Customer...
Read MoreCustomer Retention Cost
Key Performance Indicators Examples Customer Retention Cost (CRC) The Customer...
Read MoreCustomer Effort Score
Key Performance Indicators Examples Customer Effort Score (CES) The Customer...
Read MoreQualitative Feedback
Key Performance Indicators Examples Qualitative Feedback qualitative feedback as it...
Read MoreCustomer Health Score
Key Performance Indicators Examples Customer Health Score A customer health...
Read MoreFirst Contact Resolution (FCR)
Key Performance Indicators Examples First Contact Resolution (FCR) First Contact...
Read MoreCustomer Satisfaction Score (CSAT)
Key Performance Indicators Examples Customer Satisfaction Score (CSAT) CSAT (Customer...
Read MoreNet Promoter Score (NPS)
Key Performance Indicators Examples Net Promoter Score (NPS) Net Promoter...
Read MoreIt is important to note that the specific KPIs you choose will depend on your business goals and objectives. These are some common examples, but not an exhaustive list. Depending on the industry, the company size and the type of business, the KPIs may vary.
