Customer Success Key Performance Indicators Examples

Measure what matters for your business with KPIs

Track business performance with real time key metrics against targets in one place without the need for multiple dashboards or reports

Customer Success KPI

Customer Success KPIs (key performance indicators) are metrics used to measure the performance and efficiency of a customer success team or department. These metrics can help a business track progress towards its customer success goals, identify areas for improvement, and make data-driven decisions.

Some examples of common customer success KPIs include:

It is important to note that the specific KPIs you choose will depend on your business goals and objectives. These are some common examples, but not an exhaustive list. Depending on the industry, the company size and the type of business, the KPIs may vary.

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